|
The
Assistant Chief Fire Officer advised Members that this was the 3rd
quarterly report for 2017/18 as detailed in the Risk Management
Plan 2017-2022.
The report
showed there were 3 negative KPI Exception Reports. An exception
report was provided which detailed the reasons for the exception,
analysis of the issue and actions being taken to improve
performance.
Members
focussed on the indicators where an exception report was presented
and examined each indicator in turn as follows:-
2.2.1
Critical Special Service – 1st Fire Engine
Attendance
This
indicator measured how long it took the first fire engine to
respond to critical non-fire incidents such as road traffic
collisions, rescues and hazardous materials incidents. For these incidents there is a single response
standard which measures call handling time and fire engine response
time. The response standard for the
first fire engine attending a critical special call is 13
minutes.
Standard:
To be met on 90% of occasions
Quarter 3
results 77.59% achieved against a target of 90%, previous year
quarter 3, 88.89%.
This was a
negative exception report due to critical Special Service
1st pump response being below the standard. Overall,
quarter 3 pass rate was 77.59%, with a cumulative pass rate of
83.89% which is outside of the 90% standard and 2%
tolerance.
Exception report provided.
The Assistant Chief Officer advised that during this
reporting period each month of quarter 3 recorded a below standard
pass rate, with the month of November recording the lowest pass
rate of the year to date at 65.61%.
It was noted that whilst October’s response
times continued to show improvement on last year, November and
December returned lower figures in part attributed to extended call
handling and response times during periods of spate call volumes,
adverse weather, flooding and road closures, particularly in the
Lancaster and Wyre Districts.
In addition, over a 2 day period in November, a very
high rate of flooding incidents in Lancaster, Wyre and Blackpool
accounted for the standard achieved, with over 100 incidents being
recorded which equated to 51% of all special service incidents
within the month.
In response to a question raised by CC M Tomlinson,
the Assistant Chief Fire Officer confirmed that some targets were
historical. It was agreed that target
setting would be considered further at year end.
2.4 Fire
Engine Availability – Retained Duty System
This
indicator measured the availability of fire engines that were
crewed by the retained duty system. It was measured as the
percentage of time a fire engine was available to respond compared
to the total time in the period.
The
percentage of time that RDS crewed engines were available for
quarter 3 was 90.80%, previous year quarter 3 was 90.07%, an
improvement of 0.73%.
The
previous quarter (July to September 2017) recorded
87.49%.
Annual
Standard: Above 95%
This was a
negative exception report due to the cumulative RDS availability to
the end of quarter 3 being below the standard and outside of the 2%
percent tolerance.
Exception report provided.
The
Assistant Chief Fire Officer reported that quarter 3 availability
had improved over quarter 2, though it was still below the average
of the previous 2 years. Local level monitoring continued, with
additional analysis at pump level, along with a new KPI 2.4.1 which
measured RDS availability without wholetime staff
imports.
Continuing
the analysis reported in quarter 2; there had been an impact on
available RDS hours which was due to the number of RDS personnel
who were successful in obtaining a wholetime position. This was due to leaving the RDS service, being
able to commit fewer hours due to wholetime commitment or being
unavailable due to development (wholetime recruit
course).
With an
ageing workforce, the loss of staff due to retirement also had an
impact on the ability to fully crew an appliance and a number of
retirements had occurred, along with a number of resignations,
although some temporary which had also reduced
coverage.
The
Retained Duty System Recruitment and Improvement Group (RIG) would
continue to be responsible for progressing areas for improvement,
continuing to work on a number of ongoing actions which would
strive to deliver incremental improvements in order to strengthen
and support the Retained Duty System.
It was
noted that the actions being taken to improve performance were that
the new recruits, who started in May 2017 would continue to show an
improvement in RDS crew availability when the respective
qualifications of Breathing Apparatus (BA) and BA Team Leader had
been completed and staff had gained experience to start acting up
to cover the Officer in Charge role.
There was a minimum of 6 months before a Firefighter was BA
qualified, and a further 6 month period of BA experience before
acquiring BA Team Leader Skills.
Therefore results in availability may only start to be realised
later during quarter 3 which was illustrated in KPI 2.4.1, where
quarter 3 availability excluding wholetime detachments improved
3.58% to 87.58% from 84% in quarter 2.
Similarly some stations had suffered from a lack of available
driver however, this would start to show improvement when staff
members continued to build driving hours in preparation for their
Emergency Fire Appliance Driving Course. There were stations where
staff on dual contracts made up half of the RDS crew, with the
inevitable impact on the RDS availability.
The
Retained Support Officer (RSO) role would continue to assist in
some of these areas, in particular around recruitment and
firefighter/officer development and with the various strengthening
and improving work streams the Service should see a positive effect
on availability over time.
The
forthcoming WT recruitment campaign would also be an opportunity to
promote RDS vacancies. RSO’s were
continuing to support the ‘Have a Go’ days and would
collate information from potential applicants.
2.4.1 Fire
Engine Availability – Retained Duty System (without wholetime
detachments)
Subset of
KP1 2.4 and provided for information only
This
indicator measured the availability of fire engines that were
crewed by the retained duty system (RDS) when wholetime detachments
were not used to support availability. It was measured by
calculating the percentage of time a fire engine was available to
respond compared to the total time in the period.
Fire
engines were designated as unavailable (off-the-run) for the
following reasons:
•
Manager deficient
•
Crew deficient
• Not
enough BA wearers
• No
driver
The
percentage of time that RDS crewed engines were available for
quarter 3 was 87.58%. This excluded the wholetime detachments shown
in KPI 2.4.
Standard:
As a subset of KPI 2.4 there was no standard attributable to this
KPI.
4.2.1
Staff Absence – Excluding Retained Duty System
This
indicator measured the cumulative number of shifts (days) lost due
to sickness for all wholetime, day crewing plus, day crewing and
support staff divided by the total number of staff.
Annual
Standard: Not more than 5 shifts lost
Cumulative
total number of monthly shifts lost 4.40
Quarter 3
results indicated the number of shifts lost through absence per
employee being above the Service target for 3 months during quarter
3.
Exception report provided.
The Assistant Chief Fire Officer advised Members that
during quarter 3 (October 2017 to December 2017), absence
statistics showed above target for all 3 months. Shifts lost showed a monthly increase from October
through to December for both non-uniformed and uniformed
personnel. The main reasons continued
to be cases of mental health, muscular-skeletal and hospital
procedures, which when compared to quarter 2 had been increased by 40% to 50% which could be
due to the time of the year as there was also a large spike in
respiratory conditions compared to the previous
quarter. In addition, another
contributing factor for being over target was due to having 9 long
term absences.
Overall absence for all staff with the exception of
RDS was 4.40 shifts lost which was above the Service target for
this quarter of 3.75 lost shifts.
The Assistant Chief Fire Officer reassured Members
that the absence management policy was robust and aimed to support
staff to an early return to work.
Action taken continued to be early intervention by the Occupational
Health Unit and where appropriate, issues around capability due to
health issues were reviewed and addressed. The Service would continue to run leadership
conferences to assist future managers to understand policy which
included absence management. In
addition, new actions had commenced which included support from the
Service Fitness Advisors/Personal Trainers Instructors, promotion
of health, fitness and wellbeing via the routine bulletin and
employees were encouraged to make use of the Employee Assistance
Programme.
Members
then examined each indicator in turn as follows:-
KPI 1
– Preventing and Protecting
1.1
Risk Map Score
This
indicator measured the risk level in each neighbourhood (Super
Output Area) determined using fire activity over the previous three
fiscal years along with a range of demographic data.
The County
risk map score was updated annually, before the end of the first
quarter. An improvement was shown by a year on year decreasing
‘score’ value.
Score for
2014-2017 – 32,398, previous year score 32,990.
No
exception report required.
1.2
Overall Activity
This
indicator measured the number of incidents that the Service
attended with one or more pumping appliances.
Quarter 3
activity 4,162 previous year quarter 3 activity 3,983, an increase
of 4.49%.
Total
number of incidents 2017/18 – Year to Date, 4,162
Included
within this KPI was a new incident type of ‘Gaining
Entry’. This was where LFRS had attended on behalf of the
North West Ambulance Service. During quarter 3 we attended on
163 occasions.
No
exception report required.
1.3
Accidental Dwelling Fires
This
indicator reported the number of primary fires where a dwelling had
been affected and the cause of the fire had been recorded as
'Accidental' or 'Not known'.
Quarter 3
activity 259, previous year quarter 3 activity 247, an increase of
5%.
Total
number of Accidental Dwelling Fires – Year to Date,
259
No
exception report required.
1.3.1
Accidental Dwelling Fires – Extent of Damage
This
indicator reported the number of primary fires where a dwelling had
been affected and the cause of the fire had been recorded as
‘Accidental or Not known’ presented as a percentage
extent of fire and heat damage.
Extent of
fire and heat damage was limited to: Item ignited first, limited to
room of origin, limited to floor of origin and spread beyond floor
of origin.
*The ADF
activity count was limited to only those ADF’s which had an
extent of damage shown above. An improvement was shown if the total
percentage of ‘Item first ignited’ and ‘Room of
origin’ was greater than the comparable quarter of the
previous year.
Percentage
of accidental dwelling fires limited to item 1st ignited in quarter
3 20%, quarter 3 of previous year 23%. Percentage limited to room
of origin in quarter 3 70%, quarter 3 previous year 67%, limited to
floor of origin in quarter 3 5%, quarter 3 previous year 8% and
spread beyond floor 6%, previous year 3%.
No
exception report required.
1.3.2
Accidental Dwelling Fires – Number of Incidents where
occupants have received a Home Fire Safety Check
This
indicator reported the number of primary fires where a dwelling had
been affected and the cause of fire had been recorded as
‘Accidental or Not known’ by the extent of the fire and
heat damage. The HFSC must be a completed job (i.e. not a refusal)
carried out by LFRS personnel or partner agency. The HFSC must have
been carried out within 12 months prior of the fire
occurring.
|
|
2017/18
|
2016/17
|
|
|
ADF’s with
previous
HFSC
|
% of
ADF’s with
previous
HFSC
|
ADF’s with
previous
HFSC
|
% of
ADF’s with
previous
HFSC
|
|
Q1
|
15
|
7%
|
15
|
7%
|
|
Q2
|
20
|
10%
|
13
|
7%
|
|
Q3
|
15
|
6%
|
20
|
8%
|
Of the 15
accidental dwelling fire incidents that had received a HFSC within
the previous 12 months, 6 had ‘heat and smoke damage
only’, 6 resulted in damage ‘limited to item first
ignited’ and 3 ‘limited to room or
origin’.
No
exception report required.
1.4 Accidental Dwelling Fire
Casualties
This
indicator reported the number of fire related fatalities, slight
and serious injuries at primary fires where a dwelling had been
affected and the cause of fire had been recorded as
‘Accidental or Not known’. A slight injury was defined
as; a person attending hospital as an outpatient (not precautionary
check). A serious injury was defined as; at least an overnight stay
in hospital as an in-patient.
|
Casualty
Status
|
2017/18
Quarter
3
|
2016/17
Quarter
3
|
|
Fatal
|
0
|
0
|
|
Victim
went to hospital visit, injuries appeared Serious
|
2
|
3
|
|
Victim
went to hospital visit, injuries appeared Slight
|
8
|
10
|
|
TOTAL
|
10
|
13
|
No
exception report required.
The
Assistant Chief Fire Officer reported that the Service had recently
experienced 4 fatal fires in domestic dwellings within a 10 day
period. AM Morgan than gave Members a
brief explanation of each incident. In addition, the Assistant
Chief Fire Officer reassured Members that for every fatal fire the
Service undertakes a fatal fire debrief process.
1.5 Accidental Building Fires (Non-Dwellings)
This indicator reported number of primary fires where
the property type was ‘Building’ and the property sub
type did not equal ‘Dwelling’ and the cause of fire had
been recorded as ‘Accidental’ or ‘Not
known’.
|
Total
number of incidents
|
2017/18
Quarter
3
|
2016/17
Quarter
3
|
|
88
|
87
|
No
exception report required.
1.5.1
Accidental Building Fires (Non-Dwellings) – Extent of
Damage
This indicator reported the number of primary fires
where the property type was a building and the property sub-type
was not a dwelling and the cause of fire had been recorded as
‘Accidental or Not known’ presented as a percentage
extent of fire and heat damage.
This indicator showed the total number of Accidental
Building Fires where damage was limited to room of origin, limited
to floor of origin and spread beyond floor of origin.
*The ABF activity count was limited to only those
ABF’s which had an extent of damage shown above.
An
improvement was shown if the total percentage of ‘Item first
ignited’ and ‘Room of origin’ was greater than
the comparable quarter of the previous year.
Quarter 3
Accidental Building Fires activity, 71: -
|
|
2017/18
|
|
2016/17
|
|
ADF
activity
|
Item
1st ignited
|
Room of
origin
|
Floor of
origin
|
Spread
beyond floor of origin
|
Item
1st ignited
|
Room of
origin
|
Floor of
origin
|
Spread
beyond floor of origin
|
|
Q1
|
95
|
18%
|
30%
|
13%
|
39%
|
11%
|
41%
|
17%
|
31%
|
|
Q2
|
64
|
31%
|
34%
|
12%
|
23%
|
6%
|
52%
|
13%
|
29%
|
|
Q3
|
71
|
20%
|
42%
|
15%
|
23%
|
14%
|
51%
|
15%
|
21%
|
No
exception report required.
1.6 Deliberate Fires
This
indicator reported the number of primary and secondary fires where
the cause of fire had been recorded as 'Deliberate'. Secondary
fires were the majority of outdoor fires including grassland and
refuse fires unless they involved casualties or rescues, property
loss or more appliances attended. They included fires in single
derelict buildings.
|
Deliberate
Fire Type
|
2017/18
Quarter
3
|
2016/17
Quarter
3
|
|
1.6.1
Deliberate Fires – Anti-Social Behaviour
|
438
|
545
|
|
1.6.2
Deliberate Fires – Dwellings
|
27
|
33
|
|
1.6.3
Deliberate Fires – Non-Dwellings
|
28
|
32
|
No
exception report required.
1.7 High /
Very High Risk Home Fire Safety Checks
This
indicator reported the percentage of completed Home Fire Safety
Checks (HFSC), excluding refusals, carried out where the risk score
had been determined to be either high or very high.
|
|
2017/18
|
2016/17
|
|
% of High
and Very High HFSC outcomes
|
% of High
and Very High HFSC outcomes
|
|
Q1
|
68%
|
79%
|
|
Q2
|
72%
|
75%
|
|
Q3
|
68%
|
74%
|
No
exception report required.
In
response to a question raised by CC Perks, GM Morgan confirmed
dementia friends training as part of the Safe and Well work was
still ongoing for all operational crews.
CC Perks
welcomed and identified our good work with service partners, it was
agreed that the Assistant Chief Fire Officer would circulate to
Members outside the meeting the number of vulnerable people the
Service had assisted with Dementia and to present this information
at future Performance meetings.
1.8 Road
Safety Education Evaluation
This
indicator reported the percentage of participants of the Wasted
Lives and Childsafe Plus education packages that showed a positive
change to less risky behaviour following the programme; based on
comparing the overall responses to an evaluation question before
and after the course.
During
quarter 3 the ‘Safe Drive Stay Alive’ programme had
been seen by 1,804 students and the ‘Crashed cars’
shown at events, approximately 5,690 people to date.
|
|
2017/18
(cumulative)
|
2016/17
(cumulative)
|
|
Total
participants
|
% positive
influence on participants’ behaviour
|
Total
participants
|
% positive
influence on participants’ behaviour
|
|
Q1
|
1441
|
85%
|
1832
|
87%
|
|
Q2
|
2259
|
85%
|
2847
|
85%
|
|
Q3
|
3938
|
85%
|
6398
|
85%
|
No
exception report required.
1.9.1Fire
Safety Enforcement – Known Risk
This
indicator reported on the percentage of premises that have had a
Fire Safety Audit as a percentage of the number of all known
premises in Lancashire to which The Regulatory Reform (Fire Safety)
Order 2005 applied.
|
Number of
premises
|
Number of
premises audited to date
|
% of all
premises audited
Year end:
2017/18
|
% of all
premises audited
Year end:
2016/17
|
|
32089
|
17768
|
55%
|
56%
|
No
exception report required.
1.9.2 Fire
Safety Enforcement – Risk Reduction
This
indicator reported the percentage of Fire Safety Audits carried out
within the period resulting in enforcement action. Enforcement
action was defined as one or more of the following: notification of
deficiencies, action plan, enforcement notice, alterations notice
or prohibition notice.
|
Period
|
Satisfactory audits
2017/18
|
Requiring
formal activity – 2017/18
|
Requiring
informal activity – 2017/18
|
|
Q1
|
25%
|
8%
|
65%
|
|
Q2
|
26%
|
10%
|
65%
|
|
Q3
|
25%
|
4%
|
68%
|
No
exception report required.
KPI 2
– Responding to Emergencies
2.1.1
Critical Fire Response – 1st Fire Engine
Attendance
This
indicator reported the ‘Time of Call’ (TOC) and
‘Time in Attendance’ (TIA) of the first fire engine
arriving at the incident in less than the relevant response
standard.
The
response standards included call handling and fire engine response
time for the first fire engine attending a critical fire, these are
as follows:-
·
Very high risk area = 6 minutes
·
High risk area = 8 minutes
·
Medium risk area = 10 minutes
·
Low risk area = 12 minutes
The
response standards were determined by the risk map score and
subsequent risk grade for the location of the fire.
Standard:
to be in attendance within response standard target on 90% of
occasions.
Quarter 3
– 1st pump response 87.44%, previous year quarter
3 was 86.60%
No
exception report required.
2.1.2
Critical Fire Response – 2nd Fire Engine
Attendance
This
indicator reported the time taken for the second fire engine to
attend a critical fire incident measured from the time between the
second fire engine arriving and the time it was sent to the
incident. The target is determined by the risk map score and
subsequent risk grade for the location of the fire.
Standard:
to be in attendance within response standard target on 85% of
occasions.
Quarter 3
– 2nd pump response 86.98%, previous year quarter
3 was 85.63%
No
exception report required.
2.3
Fire Engine Availability – Wholetime, Day Crewing and Day
Crewing Plus
This indicator measured the availability of fire
engines that were crewed by Wholetime, day crewing and day crewing
plus shifts. It was measured as the percentage of time a fire
engine was available to respond compared to the total time in the
period.
Fire engines were designated as unavailable for the
following reasons:
·
Mechanical
·
Crew deficient
·
Engineer working on station
·
Alternate crew
·
Appliances change over
·
Debrief
·
Lack of equipment
·
Miscellaneous
·
Unavailable
·
Welfare
Annual Standard: Above 99.5%
Quarter 3 availability 99.48%, previous year quarter
3 - 99.50%
No exception report required.
2.5 Staff
Accidents
This
indicator measured the number of staff accidents.
Total
number of staff accidents 2017/18 – Year to Date,
43
Quarter 3
results indicate percentage pass within standard
No
exception report required.
KPI 3
– Delivering Value for Money
3.1
Progress Against Savings Programme
Annual
budget for 2017/18 - £53.9m
Budget to
end of quarter 3 - £39.4m
Spend for
the period to date was £39.2m
Underspend
for the period £0.2m
Variance
-0.37%
No
exception report required.
3.2
Overall User Satisfaction
Total
responses 1761; number satisfied 1747
%
satisfied 99.20% against a standard of 97.50%
Variance
1.75%
There have
been 1761 people surveyed since April 2012.
In quarter
3 of 2017/18 – 55 people were surveyed. 55 responded that they were ‘very
satisfied’ or ‘fairly satisfied’ with the service
they received.
No
exception report required.
KPI 4
– Engaging With Our Staff
4.1
Overall Staff Engagement
This
indicator measured overall staff engagement. The engagement index
score was derived from the answers given by staff that related to
how engaged they felt with the Service.
Three
times a year all staff was asked the same questions in on online
survey to gauge engagement.
A
comprehensive survey would be undertaken in the new fiscal
year. This would be reported in quarter
1 of 2018/19. Previous results were
shown below for information.
|
Period
|
2017/18
|
2016/17
|
|
Number of
Replies
|
Engagement
Index
|
Number of
Replies
|
Engagement
Index
|
|
1
|
-
|
-
|
220
|
62%
|
|
2
|
-
|
-
|
141
|
64%
|
|
3
|
-
|
-
|
141
|
64%
|
4.2.2
Staff Absence – Retained Duty System
This
indicator measured the percentage of contracted hours lost due to
sickness for all retained duty staff.
Annual
Standard: Not more than 2.5% lost as % of available hours of
cover
Quarter 3
results indicate percentage pass within standard
Cumulative
retained absence (as % of available hours cover) 0.84%
No
exception report required.
RESOLVED: - That the Committee:
i)
Endorsed the report and
noted the contents of the 3 negative KPI exception
reports.
|
PDF 2 MB